Best suited for administrators, business owners, direct reports, managers, supervisors and team leaders who are working to: • Clearly communicate their expectations of others • Galvanize their sales force • Manage the people side of change • Engage others in developing productive working relationships Think about your place in the world. What part do you play […]

Storytelling is the heart of meaningful, impactful communication at work and in life. Stories have the power to galvanize us into action, evoke emotion, capture our imaginations, and move us to change without being forced. You learn more about what makes a story great whether it's purpose is to entertain, educate or engage listeners. You […]

Are your employees communicating effectively with customers and one another? How well do they handle difficult situations and people? How well do they follow instructions? Make decisions? Workplace communication trainer, Jean Bonifas from Springboard Northwest, facilitates an interpersonal communications skills upgrade and refresher. Specific learning areas include: Listening and asking questions; Observing and giving feedback; Clarifying and […]

Participate in an energetic, interactive exploration of interpersonal conversation tools directly related to what is important to you. Topics that frequently surface include: Listening more effectively; asking questions that get the answers you need; managing your emotional responses; and leveraging non-verbals.

Participate in an energetic, interactive exploration of interpersonal conversation tools directly related to what is important to you. Topics that frequently surface include: Listening more effectively; asking questions that get the answers you need; managing your emotional responses; and leveraging non-verbals.

Every conversation is two conversations: Conscious and unconscious; spoken and unspoken; verbal and nonverbal. Before you are even aware of the words being spoken by your interpersonal
conservation partner, you've observed and are unconsciously responding to their unspoken, nonverbal behavior. This "body language" behavior results in up to 88% of the outcome of your workplace interpersonal conversations. Learning to appreciate and manage unconscious behaviors is key to fine-tuning interpersonal conversation results at work.

"...the first and most important rule for taking control in a stressful situation is this: get yourself under control first..." says author, psychiatrist and hostage negotiator, Mark Goulston. How often, in the midst of a interpersonal conversation at work, have you felt trapped by another's resistance, fear, hostility or apathy? Learning how to monitor your emotional temperature enables you (more often than not) to reduce the emotional intensity of the conversation; and to refocus it on the issue rather than the emotion.

Participate in an energetic, interactive exploration of interpersonal conversation tools directly related to what is important to you. Topics that frequently surface include: Listening more effectively; asking questions that get the answers you need; managing your emotional responses; and leveraging non-verbals.

Every conversation is two conversations: Conscious and unconscious; spoken and unspoken; verbal and nonverbal. Before you are even aware of the words being spoken by your interpersonal conservation partner, you've observed and are unconsciously responding to their unspoken, nonverbal behavior. This "body language" behavior results in up to 88% of the outcome of your workplace interpersonal conversations. Learning to appreciate and manage unconscious behaviors is key to fine-tuning interpersonal conversation results at work.

"...the first and most important rule for taking control in a stressful situation is this: get yourself under control first..." says author, psychiatrist and hostage negotiator, Mark Goulston. How often, in the midst of a interpersonal conversation at work, have you felt trapped by another's resistance, fear, hostility or apathy? Learning how to monitor your emotional temperature enables you (more often than not) to reduce the emotional intensity of the conversation; and to refocus it on the issue rather than the emotion.