Transforming communication challenges into springboards to professional excellence.
Are your employees intentionally communicating your brand to your customers? What behaviors can you reasonably expect staff to authentically exhibit to clearly represent what you stand for?
Are your difficult customers (either external or internal) a gold-mine in disguise? What if their objections, complaints or rants are grounded in malfunctioning processes, services or products?
"Customer Service Training" for University of Oregon's Finance and Administration Shared Services; September 25th, 2018.
Enhance your customer relationships by enrolling sales and service employees in this two-part innovative, interactive training recently launched at the University of Oregon.
The primary focus of Building Customer Relationships 2.0 is on working with Challenging Customers. Session 1.0 participants will share the results of their skill practice as a way to process and learn more about working with both internal and external customers. Session 2.0 includes skill development and conversations about managing emotional response, the influence of nonverbal behavior, and helping customers identify their own solutions.