Workshop: “Building Customer Relationships 2.0” – registration closed

Building Customer Relationships 2.0

DATE: Friday, November 16th, 2018
TIME: 9:00 a.m. to Noon

EVENT DESCRIPTION:

The primary focus of Building Customer Relationships 2.0 is on working with Challenging Customers. Session 1.0 participants will share the results of their skill practice as a way to process and learn more about working with both internal and external customers. Session 2.0 includes skill development and conversations about managing emotional response, the influence of nonverbal behavior, and helping customers identify their own solutions.

The primary activities include self-reflection, working in pairs and small groups, and identifying structures and techniques they can share with their colleagues at work.

LOCATION:

Freight Room at The Depot
Springfield Area Chamber of Commerce
101 South A Street, Springfield, OR 97477

CONTACT INFORMATION & REGISTRATION:

jean@springboardnw.com
Click here to register or submit form below.

FEES/ADMISSION:

2.0 only: $98/person