Transforming communication challenges into springboards to professional excellence.
- This event has passed.
Workshop: “Building Customer Relationships 1.0” [registration closed]
October 19, 2018 @ 8:30 AM - 11:30 AM
Building Customer Relationships 1.0
DATE: Friday, October 19th, 2018
TIME: 8:30 to 11:30 a.m.
EVENT DESCRIPTION:
Harvard Business School researcher, Ryan W. Buell, reports customer service automation is meeting with some setbacks. “…when we’re looking for creative solutions to service problems, we still seek out other humans.”1 Are your customers’ seeking creative solutions? Enhance your customer relationships by enrolling sales and service employees in this two-part innovative, interactive training recently launched at the University of Oregon.
1Ryan W. Buell. https://hbr.org/2018/02/the-parts-of-customer-service-that-should-never-be-automated. 9.10.18
LOCATION:
Freight Room at The Depot
Springfield Area Chamber of Commerce
101 South A Street, Springfield, OR 97477
CONTACT INFORMATION & REGISTRATION:
jean@springboardnw.com
Click here to register or submit form below.
FEES/ADMISSION:
[registration for this workshop is now closed]
Part 1 only: $98/person
Parts 1 & 2: $157/person