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October 2017

Fine-Tuning Interpersonal Conversations at Work: Emotional Resilience

October 27 @ 8:30 AM - 10:30 AM

"...the first and most important rule for taking control in a stressful situation is this: get yourself under control first..." says author, psychiatrist and hostage negotiator, Mark Goulston. How often, in the midst of a interpersonal conversation at work, have you felt trapped by another's resistance, fear, hostility or apathy? Learning how to monitor your emotional temperature enables you (more often than not) to reduce the emotional intensity of the conversation; and to refocus it on the issue rather than the emotion.

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