Interpersonal Communication at Work – Summer 2017

Are your employees communicating effectively with customers and one another? How well do they handle difficult situations and people? How well do they follow instructions? Make decisions?

Workplace communication trainer, Jean Bonifas from Springboard Northwest, facilitates an interpersonal communications skills upgrade and refresher.

Specific learning areas include:

• Listening and asking questions;
• Observing and giving feedback;
• Clarifying and conversing.

This is an interactive, conversational, four session course in professional interpersonal communication basics. (Although Single Session attendance is available, participants will benefit less by not being part of the on-going group.) Each participant learns from the experience of others while sharing their own practical experience. They select at least one idea/ skill to practice at work, then share what they learned from that practice in the next session.

WHAT: Four 90 minute sessions at Albany’s Linn County Expo Conference Center

WHEN: Consecutive Fridays from 8 to 9:30 a.m.
Session I: June 2 What’s happening when communication works?
Session II: June 9 Why listen?
Session III: June 16 Which questions get the answers you need?
Session IV: June 23 How do you interact with difficult people?

FEE: 4 Session Series @ $160.00 OR Single Sessions @ $50/each; includes workbook and weekly handouts.
Pre-registration required by May 26,2017

INSTRUCTOR: Jean Bonifas, MA / Workplace Communication Coach, Group Facilitator & Trainer