Prepare your managers to provide industry-specific customer service training in twelve monthly, half hour segments.
The DIY: Train-the-Trainer Customer Service Series© adapts universal customer service basics to fit your company culture. Effectively train your front-line staff in culture specific service behaviors.
This four session series format includes half hour content sessions for each of 12 months. Follow-up activities are suggested to extend skill learning in the midst of its practical application.
Session I: Training Assessment & Basic Skills
As a result of participating in this session you will be able to:
- Describe how two customer service basic skills impact your workplace bottom-line;
- Identify one basic skill you are willing to practice immediately;
- Adapt one customer service basic training segment to fit your workplace culture.
Session II: Skill Adaptation & Training Techniques
As a result of participating in this session you will be able to:
- Describe how four additional basic skills impact your workplace bottom-line;
- Identify one new basic skill you are willing to practice immediately;
- Adapt another customer service basic training segment to fit your workplace culture.
Session III: Final Basic Skills & Training Adaptation
As a result of participating in this session you will be able to:
- Describe how six additional basic skills impact your workplace bottom-line;
- Identify one new basic skill you are willing to practice immediately;
- Select one of the customer service basic training segments to deliver.
Session IV: Presentation Skills & Training Delivery
As a result of participating in this session you will be able to:
- List at least two workplace-specific customer service case narratives for use in delivering three training segments;
- Describe at least two presentation techniques that increase confidence in training delivery;
- Present selected customer service basic training segment for feedback.
Customer Service Training workshops are available upon request.