Springboard NW’s LASER LESSONS™ are an energetic, interactive, high intensity event focused on a communication tool and concept wrapped in a conversation about what’s important to you right now; your issues and your results.
Each 60 – 90 minute Laser Lesson™ event explores a specific communication topic which reaffirming extraordinary customer service basics. Topics include: Respectful collegial interactions; timely team conversations; negotiating inter-generational work ethics effectively, and motivating your workforce.
Each 60 to 90 minute Laser Lesson™ event* delivers the following:
- Laser-like focus on resolving participants significant workplace communication issues
- At least 2 immediately applicable content takeaways
- Participant worksheets that extend the learning beyond the presentation
- Interactive, kinesthetic content-related activities for from 8 to 80 participants
- Laughter and physical movement accessible for all participants
- Engaging, cooperative small and large group activities
* Not suitable for a “lunch and learn” environment.
FROM STALLED TO STOKED:
Moving from Problem to Solution
For best results apply this LASER LESSON™ when the following workplace communication symptoms persist:
- Disrespectful subordinates
- Unmotivated employees
- Disengaged and unsupportive supervisor
TAKEAWAYS:
As a result of participating in this LASER LESSON™ you will be able to:
- Diagram current chronic obstacles preventing getting the results you want at work
- Practice applying the Results Cycle model to preparing to reboot other workplace challenges
TRASH-TALK TO UPLIFT:
Transform Essential Communications
For best results apply this LASER LESSON™ when the following workplace communication symptoms persist:
- Confrontational coworkers
- Talent drain
- Stalled initiatives
TAKEAWAYS:
As a result of participating in this LASER LESSON™ you will be able to:
- Repurpose unconscious trash-talk to stimulate new solutions to old problems
- Practice being present, curious, and open when it matters most
DISMANTLE TEAM TOXICITY:
Accelerate Engagement
For best results apply this LASER LESSON™ when the following workplace communication symptoms persist:
- Erosion of trust and morale
- Lack of accountability
- Illusion of inclusion
TAKEAWAYS:
As a result of participating in this LASER LESSON™ you will be able to:
- Demonstrate at least two nonverbal behaviors to communicate respect for another.
- Share an experience with your team to expand their capacity to consider multiple, often competing perspectives
FROM PAIN TO GAIN:
Convert Customer Complaints Into Service Solutions
For best results apply this LASER LESSON™ when the following workplace communication symptoms persist:
- Dissatisfied customers
- Overwhelmed key contributors
- Increased employee turnover
TAKEAWAYS:
As a result of participating in this LASER LESSON™ you will be able to:
- Identify techniques to reduce the immediate impact of another’s emotional outpouring
- Practice defusing the intensity of another’s emotional state