Customer Service Basics

Customer Service Basics is a single-session workshop that gives participants practice in performing three behaviors important to attracting new and keeping existing customers:*

1. Responding with a positive attitude, regardless of the circumstances;
2. Listening in order to understand their interests, concerns and expectations;
3. Communicating a willingness to care for and about customers; and a willingness to thoughtfully represent the employers’ products/services.

* The term “customers” can also refer to clients, patients, guests, students, colleagues, co-workers, etc.

As a result of participating in this workshop, you will be able to:

1. Describe how to practice smiling so you can smile and mean it, regardless of what’s going on around you;
2. Name one listening habit that might make the greatest difference on your ability to listen in order to understand customers.
3. Explain how you will adapt your favorite communication style in order to communicate more clearly with customers.

This workshop is available on-site by request. Contact us for more information.